SmartMaker Service Usage Terms
If you have questions about our terms and conditions, please contact our support team.
Contact SupportThese general terms and conditions are established for using Smart Maker bus services.
By using our services, you accept these terms and conditions.
We reserve the right to change these terms at any time.
Users are required to provide accurate and complete information.
Rules regarding ticket cancellation and refunds.
| Cancellation Time | Refund Amount | Description |
|---|---|---|
| More than 72 hours before departure | 90% | Ticket cancellation more than 72 hours before departure |
| 48 to 72 hours before departure | 75% | Ticket cancellation between 48 to 72 hours before departure |
| 24 to 48 hours before departure | 50% | Ticket cancellation between 24 to 48 hours before departure |
| 2 to 24 hours before departure | 25% | Ticket cancellation between 2 to 24 hours before departure |
| Less than 2 hours or after departure | 0% | Ticket cancellation less than 2 hours before or after departure |
Tickets can be cancelled up to 2 hours before departure.
Refunds are processed according to the cancellation rate table.
In special cases, different rules may apply.
Regulations and requirements for bus travel.
Carrying a valid national ID or passport is mandatory.
Each passenger is allowed to carry 20kg of luggage.
Passengers must arrive 30 minutes before departure.